Return & Refund Policy
How returns and refunds work at ProGlow Labs: the 30-day return window, eligible items, damaged or incorrect orders, and refund timing.
Last updated: September 29, 2026
This policy explains how returns and refunds work for ProGlow Labs orders and is part of our Terms & Conditions. To change or cancel an order that hasn't shipped yet, see our Shipping Policy.
Return Window
We offer a 30-day return window from the date your order is delivered. Return requests submitted after 30 days will not be accepted.
Eligibility Requirements
To be eligible for a return, items (including items bought on sale) must be:
Unused and unopened
In original condition and packaging
Accompanied by proof of purchase
How to Start a Return
To request a return, contact support@proglowlabs.com with your order number.
If your return is approved, you will receive:
Return instructions
A return shipping label
Authorized returns must be sent to:
Proglow Corporation (ProGlow Labs Returns)Las Vegas, NV
Returns sent without prior approval will not be accepted.
For all return-related questions, contact support@proglowlabs.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. Once we confirm the issue, we'll send you a replacement.
Non-Returnable Items
For safety, hygiene, and quality control reasons, the following items are not eligible for return:
Opened or used skincare or personal care products
Items damaged due to misuse or improper storage
If you are unsure whether your item qualifies, please contact us before submitting a request.
Exchanges
We do not process direct exchanges. To receive a different item, please return the original (if eligible) and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds are issued to the original payment method, in the currency you paid in. We are not responsible for differences caused by exchange rate changes.
Processing occurs within 14 business days
Bank or payment provider processing times may vary
If more than 15 business days have passed since approval, contact support@proglowlabs.com.
Contact Information
If you have questions about returns or refunds, contact us at:
Proglow Corporation (operating as ProGlow Labs)
Las Vegas, NV