Shipping Policy

Last updated: September 29, 2026

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received and verified. You will receive a confirmation email once your order has shipped.

Processing may take longer during high-volume periods, such as product launches, sales, and holidays. If your order will take longer than our usual processing time to ship, we'll reach out to let you know.

Order Changes & Cancellations

If you need to change your order or shipping address, or cancel your order, contact support@proglowlabs.com as soon as possible and include your order number. We'll do our best to update or cancel any order that hasn't shipped yet, but we can't guarantee changes once processing has begun.

Once your order has shipped, you can return eligible items under our Return & Refund Policy.

Shipping Rates & Free Shipping

Shipping rates and available delivery options are calculated at checkout based on your location and selected shipping method.

We offer free shipping on eligible orders over $100. The free shipping threshold for your region is shown in your bag, and your bag updates as you shop so you can see how close you are.

We reserve the right to use the most efficient carrier for your order to ensure timely delivery.

Where We Ship

We ship from Las Vegas, Nevada to addresses in the United States and Canada.

Estimated delivery times are not guaranteed and may vary due to carrier delays, weather conditions, or other factors outside our control.

Tracking Your Order

Once your order ships, we'll email you a tracking number. You can also look up any order on our Track My Order page using your email address and order number, or sign in to your account to see all of your orders.

Shipping Delays

We are not responsible for shipping delays caused by carriers, customs authorities, incorrect shipping information provided by the customer, or events beyond our reasonable control.

Once an order is transferred to the shipping carrier, risk of loss and title pass to the customer.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

ProGlow Labs is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses. Additional shipping fees may apply to reship returned packages.

Lost or Stolen Packages

Lost in transit. If your tracking stops updating or your package hasn't arrived within a reasonable time, contact support@proglowlabs.com with your order number. We'll open an investigation with the carrier, and once the carrier confirms the package is lost, we'll send a replacement or issue a refund.

Marked as delivered. If your package shows as delivered but you can't find it, check around your delivery location and with neighbors or your building's mailroom. If it still hasn't turned up, contact us first and we'll help you file a claim with the carrier. ProGlow Labs is not responsible for packages marked as delivered by the carrier but reported as lost or stolen. We recommend choosing a secure delivery location.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact support@proglowlabs.com within 7 days of delivery. Include your order number and photos of the item and packaging, and we'll send you a replacement.

Contact Information

If you have questions about shipping, contact us at:

Proglow Corporation (operating as ProGlow Labs)