Question 1

Where do you ship, and how long does it take?

Accepted Answer

We ship from Las Vegas, Nevada to the United States and Canada. Orders placed before 12 pm PT on a business day usually ship the same day. Orders placed after 12 pm PT ship the next business day, and orders placed on weekends or holidays ship the next available business day. Delivery takes 2 to 3 business days after your order ships, so most orders arrive within 3 to 4 business days of being placed. Delivery options and costs are shown at checkout.

Question 2

Is there free shipping?

Accepted Answer

Yes. Free shipping applies to eligible orders over the threshold shown in your bag. Your bag updates as you shop so you can see how close you are.

Question 3

How do I track my order?

Accepted Answer

Once your order ships we email you a tracking number. You can also look up any order on the Track My Order page with your email address and order number, or sign in to see every order at once.

Question 4

What is your return policy?

Accepted Answer

If you are not happy with an unopened product, contact us within 30 days of delivery and we will arrange a return. Once we receive and inspect it, we'll refund your original payment method. For hygiene and safety reasons we cannot accept opened products. If something arrives damaged, defective, or wrong, email us within 7 days of delivery with your order number and photos of the item and packaging, and once we confirm the issue we'll send you a replacement. See our full Return & Refund Policy for details.

Question 5

What makes ProGlow products different?

Accepted Answer

Every ProGlow product is built around peptides. Instead of relying on a single peptide, most of our formulas combine several, like our 7-peptide Bright Eye treatment and 5-peptide Daily Renew cream, and pair them with supporting ingredients such as niacinamide, caffeine, and PDRN (salmon DNA). Together, the line covers your full routine, from face serums and moisturizer to eye, lip, and hair care.

Question 6

What are peptides, and what do they do?

Accepted Answer

Peptides are short chains of amino acids, the building blocks of proteins like collagen and keratin. Different peptides do different jobs: copper peptide (GHK-Cu) helps skin look firmer and smoother, SNAP-8 helps soften the look of expression lines, and Matrixyl peptides help improve the look of firmness and texture. Peptides work gradually, so consistent use matters.

Question 7

What is in ProGlow products?

Accepted Answer

Our skin and hair care is built around peptides, small chains of amino acids chosen to support skin firmness, hydration and healthy-looking hair. Our serums, creams, hair care and lip care are all formulated without parabens, sulfates, mineral oil, drying alcohols, added dyes, or formaldehyde-releasing preservatives. Because our formulas are proprietary, product pages highlight the key active ingredients. The full ingredient list is printed on each product's packaging, and if you avoid a specific ingredient, email support@proglowlabs.com before you buy and we'll confirm whether a product contains it.

Question 8

Are the products safe for sensitive skin?

Accepted Answer

Our products are formulated with sensitive skin in mind. Our serums, creams, hair care and lip care are all made without parabens, sulfates, mineral oil, drying alcohols, added dyes, or formaldehyde-releasing preservatives. However, every skin is different, so patch test on a small area for 24 hours before first use and stop use if irritation occurs. If you are pregnant, nursing, or under a doctor's care, check with your healthcare provider first.

Question 9

How do I use my products, and when will I see results?

Accepted Answer

Apply to clean skin or scalp as directed on each product page, generally once or twice daily, and follow with sunscreen in the morning. Peptides work gradually, so most people notice changes in texture and hydration in 4 to 6 weeks and more visible results with consistent use over 8 to 12 weeks. Results vary.

Question 10

Can I change or cancel an order?

Accepted Answer

Contact us as soon as you can and include your order number. If the order has not shipped yet we will do our best to update or cancel it. Once it has shipped, you can return it under our return policy.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. All available payment methods are shown at checkout, where payment is handled securely.

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