Where do you ship from?

We ship from Las Vegas, Nevada to the United States and Canada. Orders placed before 12 pm PT on a business day usually ship the same day. Orders placed after 12 pm PT ship the next business day, and orders placed on weekends or holidays ship the next available business day. Delivery takes 2 to 3 business days after your order ships. Delivery options and costs are shown at checkout before you pay.

What payment methods do you accept?

We accept all major credit and debit cards. All available payment methods are shown at checkout, where payment is handled securely.

How do I track my order?

Once your order ships, we email you a tracking number. You can also look up any order on the Track My Order page with your email address and order number, or sign in to see all of your orders.

Can I change or cancel an order?

Contact us as soon as you can and include your order number. If the order has not shipped yet, we will do our best to update or cancel it. Once it has shipped, you can return eligible items under our Return & Refund Policy.

Do I need an account to buy?

No. You can check out as a guest. An account lets you see past orders, reorder in one click and reuse your saved address.

What if something arrives damaged?

If something arrives damaged, defective, or wrong, email us within 7 days of delivery with your order number and photos of the item and packaging. Once we confirm the issue, we'll send you a replacement.

What is your return policy?

If you are not happy with an unopened product, contact us within 30 days of delivery and we will arrange a return. Once we receive and inspect it, we'll refund your original payment method. For hygiene and safety reasons we cannot accept opened products. If something arrives damaged, defective, or wrong, email us within 7 days of delivery with your order number and photos of the item and packaging, and once we confirm the issue we'll send you a replacement. See our full Return & Refund Policy for details.

Is there free shipping?

Yes. Free shipping applies to eligible orders over the threshold shown in your bag. It updates as you shop so you can see how close you are.

What is in ProGlow products?

Our skin and hair care is built around peptides, small chains of amino acids chosen to support skin firmness, hydration and healthy-looking hair. Our serums, creams, hair care and lip care are all formulated without parabens, sulfates, mineral oil, drying alcohols, added dyes, or formaldehyde-releasing preservatives. Because our formulas are proprietary, product pages highlight the key active ingredients. The full ingredient list is printed on each product's packaging, and if you avoid a specific ingredient, email support@proglowlabs.com before you buy and we'll confirm whether a product contains it.

What makes ProGlow products different?

Every ProGlow product is built around peptides. Instead of relying on a single peptide, most of our formulas combine several, like our 7-peptide Bright Eye treatment and 5-peptide Daily Renew cream, and pair them with supporting ingredients such as niacinamide, caffeine, and PDRN (salmon DNA). Together, the line covers your full routine, from face serums and moisturizer to eye, lip, and hair care.

What are peptides, and what do they do?

Peptides are short chains of amino acids, the building blocks of proteins like collagen and keratin. Different peptides do different jobs: copper peptide (GHK-Cu) helps skin look firmer and smoother, SNAP-8 helps soften the look of expression lines, and Matrixyl peptides help improve the look of firmness and texture. Peptides work gradually, so consistent use matters. Learn more on our blog.

Are the products safe for sensitive skin?

Our products are formulated with sensitive skin in mind. Our serums, creams, hair care and lip care are all made without parabens, sulfates, mineral oil, drying alcohols, added dyes, or formaldehyde-releasing preservatives. However, every skin is different, so patch test on a small area for 24 hours before first use and stop use if irritation occurs. If you are pregnant, nursing, or under a doctor's care, check with your healthcare provider first.

How do I use my products, and when will I see results?

Apply to clean skin or scalp as directed on each product page, generally once or twice daily, and follow with sunscreen in the morning. Peptides work gradually, so most people notice changes in texture and hydration in 4 to 6 weeks and more visible results with consistent use over 8 to 12 weeks. Results vary.

Help

FAQs

Can't find what you need? Contact us.

Where do you ship from?: We ship from Las Vegas, Nevada to the United States and Canada. Orders placed before 12 pm PT on a business day usually ship the same day. Orders placed after 12 pm PT ship the next business day, and orders placed on weekends or holidays ship the next available business day. Delivery takes 2 to 3 business days after your order ships. Delivery options and costs are shown at checkout before you pay.
What payment methods do you accept?: We accept all major credit and debit cards. All available payment methods are shown at checkout, where payment is handled securely.
How do I track my order?: Once your order ships, we email you a tracking number. You can also look up any order on the Track My Order page with your email address and order number, or sign in to see all of your orders.
Can I change or cancel an order?: Contact us as soon as you can and include your order number. If the order has not shipped yet, we will do our best to update or cancel it. Once it has shipped, you can return eligible items under our Return & Refund Policy.
Do I need an account to buy?: No. You can check out as a guest. An account lets you see past orders, reorder in one click and reuse your saved address.
What if something arrives damaged?: If something arrives damaged, defective, or wrong, email us within 7 days of delivery with your order number and photos of the item and packaging. Once we confirm the issue, we'll send you a replacement.
What is your return policy?: If you are not happy with an unopened product, contact us within 30 days of delivery and we will arrange a return. Once we receive and inspect it, we'll refund your original payment method. For hygiene and safety reasons we cannot accept opened products. If something arrives damaged, defective, or wrong, email us within 7 days of delivery with your order number and photos of the item and packaging, and once we confirm the issue we'll send you a replacement. See our full Return & Refund Policy for details.
Is there free shipping?: Yes. Free shipping applies to eligible orders over the threshold shown in your bag. It updates as you shop so you can see how close you are.
What is in ProGlow products?: Our skin and hair care is built around peptides, small chains of amino acids chosen to support skin firmness, hydration and healthy-looking hair. Our serums, creams, hair care and lip care are all formulated without parabens, sulfates, mineral oil, drying alcohols, added dyes, or formaldehyde-releasing preservatives. Because our formulas are proprietary, product pages highlight the key active ingredients. The full ingredient list is printed on each product's packaging, and if you avoid a specific ingredient, email support@proglowlabs.com before you buy and we'll confirm whether a product contains it.
What makes ProGlow products different?: Every ProGlow product is built around peptides. Instead of relying on a single peptide, most of our formulas combine several, like our 7-peptide Bright Eye treatment and 5-peptide Daily Renew cream, and pair them with supporting ingredients such as niacinamide, caffeine, and PDRN (salmon DNA). Together, the line covers your full routine, from face serums and moisturizer to eye, lip, and hair care.
What are peptides, and what do they do?: Peptides are short chains of amino acids, the building blocks of proteins like collagen and keratin. Different peptides do different jobs: copper peptide (GHK-Cu) helps skin look firmer and smoother, SNAP-8 helps soften the look of expression lines, and Matrixyl peptides help improve the look of firmness and texture. Peptides work gradually, so consistent use matters. Learn more on our blog.
Are the products safe for sensitive skin?: Our products are formulated with sensitive skin in mind. Our serums, creams, hair care and lip care are all made without parabens, sulfates, mineral oil, drying alcohols, added dyes, or formaldehyde-releasing preservatives. However, every skin is different, so patch test on a small area for 24 hours before first use and stop use if irritation occurs. If you are pregnant, nursing, or under a doctor's care, check with your healthcare provider first.
How do I use my products, and when will I see results?: Apply to clean skin or scalp as directed on each product page, generally once or twice daily, and follow with sunscreen in the morning. Peptides work gradually, so most people notice changes in texture and hydration in 4 to 6 weeks and more visible results with consistent use over 8 to 12 weeks. Results vary.