Privacy Policy
How ProGlow Labs collects, uses, and protects your personal information when you shop with us, browse our site, or share reviews and content.
Last updated: September 29, 2026
This Privacy Policy explains how Proglow Corporation, a Delaware corporation that operates the ProGlow Labs brand ("ProGlow Labs," "we," "us," or "our"), collects, uses, and shares information about you when you visit proglowlabs.com, create an account, buy our peptide skincare and hair care products, or share content with us. By using the site, you agree to the practices described here. This policy is part of our Terms & Conditions.
We never sell your personal information. We share it only as described in this policy, mainly with the partners we need to run the store, such as payment processors and shipping carriers.
Information We Collect
Information you give us
Account details: your name, email address, and password when you create an account.
Order details: billing and shipping addresses, phone number, and the products you buy.
Payment information: handled directly by our payment processor. We never see or store your full card number.
Messages and user content: anything you send through our contact form or by email, and any reviews, ratings, photos, or videos you submit. Reviews, and public social media posts that tag us or use our hashtags, may be shown on our site and channels as described in our Terms & Conditions.
Information collected automatically
When you browse the site, we automatically collect some technical information:
Device and browser type, operating system, and screen size
IP address and approximate location (city or region level)
Pages you view, products you look at, and how long you stay
The referring website or ad that brought you here
Cookies and Tracking Technologies
Cookies are small text files that a website stores in your browser, and they often include a unique identifier. We and our partners use cookies, pixels, web beacons, and similar technologies to run the site, remember your preferences, understand how the site is used, and support our marketing. By continuing to use the site, you agree to our use of cookies as described in this section.
Types of cookies we use
Essential cookies are required for the site to work, including your cart, checkout, account sign-in, and security features. The site cannot function properly without them.
Functional cookies remember your region, currency, and other preferences so the site works the way you expect.
Analytics cookies help us understand how people use the site, such as which pages they view, how they move around the site, and where they came from (for example, Google Analytics).
Marketing cookies and pixels help us measure how our ads perform and show you relevant ads on other sites. Some of these are set by third-party advertising partners.
Managing cookies
You can control cookies through your browser settings. Most browsers let you refuse cookies, delete existing cookies, or get a warning before a cookie is stored. If you block or delete cookies, some parts of the site may not work, including your cart and checkout.
To manage cookies in your browser, visit its help page:
For any other browser, check its official help pages.
Google Analytics opt-out: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
How We Use Your Information
We use the information we collect to:
Process and ship your orders, and send order confirmations and tracking updates
Manage your account and order history
Answer questions and handle returns or support requests
Send marketing emails, only if you've opted in. Every email has an unsubscribe link.
Show prices in your local currency, and improve our products, site, and checkout experience
Detect and prevent fraud, abuse, and security incidents
Comply with legal and tax obligations
Enforce our Terms & Conditions and protect the rights, safety, and property of ProGlow Labs, our customers, and others
How We Share Your Information
We share personal information only with:
Payment processors to process your payments securely. Our payment processor is PCI DSS compliant, and we never see or store your full card number.
Shipping carriers to deliver your orders. Carriers receive only the details needed for delivery, such as your name, shipping address, and phone number.
Email and marketing providers to send order emails and, if you've opted in, marketing emails on our behalf.
Analytics and advertising providers, such as Google Analytics, to help us understand how the site is used and measure our ads.
Fraud prevention services, usually provided through our payment processor, to detect and prevent fraudulent transactions and unauthorized account access.
Other service providers that help us run the store, such as hosting and order fulfillment. All of our service providers can use your data only to provide their service to us.
Legal authorities when required by law, subpoena, or court order, or when we believe in good faith that disclosure is needed to investigate fraud or to protect the rights, safety, and property of ProGlow Labs, our customers, or others.
A successor business if ProGlow Labs is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets. We'll notify you before your information falls under a different privacy policy.
Data Retention
We keep your account information for as long as your account is open. We keep order records for up to seven years to meet tax and accounting requirements. When we no longer need your information, we delete or anonymize it.
Your Rights and Choices
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Delete your account and associated personal information
Object to or restrict certain types of processing
Port your data to another service in a common format
Withdraw consent for marketing at any time
You can update most account details from your account page. For anything else, email us at support@proglowlabs.com and we'll respond within 30 days.
Residents of Canada
We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA). You can make a complaint to the Office of the Privacy Commissioner of Canada if you're not satisfied with how we handled a request.
Residents of California
California residents have extra rights under the CCPA/CPRA, including the right to know what categories of personal information we collect and the right to opt out of the "sale" or "sharing" of personal information. We do not sell personal information for money. We may use advertising cookies and pixels to measure our ads and show you relevant ads on other sites, which California law may treat as "sharing." To opt out, email support@proglowlabs.com or block marketing cookies in your browser settings.
Security
We use industry-standard safeguards to protect your information, including encrypted connections (HTTPS), hashed passwords, and restricted access to customer data. No method of transmission or storage is completely secure, so we can't guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as required by law.
Children's Privacy
Our site and products are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we'll delete it.
International Transfers
Proglow Corporation is a US company. We and our service providers may process and store your information in the United States, Canada, or other countries. When we transfer data across borders, we take steps to make sure it stays protected in line with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we'll post a notice on the site or email you before they take effect. The "Last updated" date at the top shows when this policy last changed.
Contact Us
If you have questions about this policy or how we handle your information, get in touch:
Email: support@proglowlabs.com
Contact form: proglowlabs.com/contact
Mail: Proglow Corporation, Las Vegas, NV