Terms of service

Overview

Welcome to ProGlow Labs (“ProGlow Labs,” “we,” “us,” or “our”). We operate this website and online store, including all related content, products, features, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) govern your access to and use of the Services and outline your rights and responsibilities. By visiting, browsing, or purchasing from our site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.

1. Access & Accounts

You must be at least the age of majority in your jurisdiction to use our Services. By using the Services, you represent that you meet this requirement.

You agree to provide accurate, current, and complete information when creating an account or making a purchase. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred, sold, or shared.

2. Products & Descriptions

We strive to display our products accurately; however, product appearance may vary due to device settings. We do not guarantee that product visuals or descriptions will meet your expectations.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

3. Orders

Placing an order constitutes an offer to purchase. ProGlow Labs reserves the right to accept or decline any order at our discretion. Orders are not accepted until payment is processed and confirmation is issued.

Once an order is accepted, cancellations may not be possible. If we modify or cancel an order, we will attempt to notify you using the contact information provided.

All purchases are subject to our Refund Policy.

Orders are for personal or household use only and may not be resold or exported.

4. Pricing & Billing

Prices, promotions, and discounts are subject to change without notice. Prices do not include applicable taxes, shipping, or customs fees unless stated otherwise.

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method for all purchases, including applicable fees and taxes.

5. Shipping & Delivery

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Risk of loss and title pass to you once the order is transferred to the shipping carrier.

6. Intellectual Property

All content on the Services—including text, images, graphics, logos, product names, and design—is owned by ProGlow Labs or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Unauthorized use, reproduction, or distribution is prohibited.

7. Optional Tools

We may provide access to third-party tools “as is” and “as available.” We do not control or endorse these tools and are not responsible for their functionality or content. Use of third-party tools is at your own risk.

8. Third-Party Links

The Services may include links to third-party websites. We are not responsible for third-party content, products, or services. Accessing third-party sites is at your own risk.

9. Relationship With Shopify

ProGlow Labs is powered by Shopify. However, all purchases are made directly with ProGlow Labs. Shopify is not responsible for any aspect of transactions between you and ProGlow Labs. You release Shopify from all claims related to purchases made through our store.

10. Privacy

Your use of the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. Information may be processed and stored outside your country of residence to provide the Services.

11. Feedback

By submitting reviews, comments, or feedback, you grant ProGlow Labs a perpetual, royalty-free, worldwide license to use such content for any lawful purpose. Feedback must not violate third-party rights or applicable laws.

12. Errors & Inaccuracies

We reserve the right to correct errors or inaccuracies and to cancel orders if information is inaccurate at any time without notice.

13. Prohibited Uses

You may not use the Services for unlawful, abusive, deceptive, or harmful purposes, including violating intellectual property rights, transmitting malware, or interfering with site security. Violations may result in termination of access.

14. Termination

We may suspend or terminate your access to the Services at any time without notice. Obligations incurred prior to termination will survive termination.

15. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied, except where prohibited by law.

16. Limitation of Liability

To the fullest extent permitted by law, ProGlow Labs and its affiliates shall not be liable for indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.

17. Indemnification

You agree to indemnify and hold harmless ProGlow Labs and Shopify from claims arising out of your breach of these Terms or misuse of the Services.

18. Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms constitute the entire agreement between you and ProGlow Labs regarding use of the Services.

20. Assignment

You may not assign these Terms without our consent. We may assign these Terms without notice.

21. Governing Law

These Terms are governed by the laws of the jurisdiction in which ProGlow Labs is headquartered.

22. Changes to Terms

We may update these Terms at any time by posting changes on this page. Continued use of the Services constitutes acceptance of updated Terms.

23. Contact Information

For questions regarding these Terms, contact us at:

ProGlow Labs